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Terms and conditions – B2B Site

Introduction

Q-travels (collectively, "us", "we" or "the Company") is an OTA that enables its Partners (collectively, „you“, the “User”, „Affiliates“)  to research, find, and book all kinds of travel experiences throughout Croatia and neighbouring countries using this B2B website (the „Site“).

The Site offers a variety of tourist packages, accommodations, excursions, activities, tickets and other services (collectively “products”, “tourist services”) made available by us or our partners/suppliers. Q-travels aims is to offer you a friendly interface and quality services in order to make it easier for you to choose and book an unforgettable holiday for your client.

You may use the Website upon your acceptance without any modifications of these terms and conditions (collectively “Terms and Conditions”, the “Agreement“).

Please read these Terms and conditions carefully before using or obtaining any materials, information, products or services through this site. By accessing or using this website in any manner, you agree to be bound by the agreement and represent that you have read and understood its terms. If you do not accept all of these terms and conditions, please do not use this website or book any tourist services.

In all booking arrangements, the person making the booking shall be deemed to have accepted this Agreement on behalf of the Partner.

We may, from time to time, at our sole discretion, change, modify, add, or delete portions of these Terms and Conditions without any special notice. All changes are posted to this Website along with indication of the date of such a change. If you continue to use the Site after any such change it will mean that you accept the new Terms and Conditions.

Privacy Policy and Cookies

We respect your and your client's privacy. We want you to feel confident about using our Site to make travel arrangements from our offer unimpeded, and we are committed to protecting the information we collect.

Please take a look at our Privacy policy for further information.

 

Use of the Website

As a condition of your use of our Website, you warrant that

1.       we provided you with the login details and you did not obtain it in an unauthorized manner;

2.       all information supplied by you on our Website is true, accurate, current and complete;

3.       you possess the legal authority to create a binding legal obligation;

4.       you will use this Website in accordance with these Terms and Conditions;

We retain the right at our sole discretion to deny access to anyone to the Services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms and Conditions.

 

Prohibited Activities

As a condition of your use of this Website, you warrant to us that you will not use it for any purpose that is unlawful or prohibited by these Terms and Conditions and notices.

The content and information on this Website (including, but not limited to, messages, data, text, music, sound, photos, graphic, video, maps, icons, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to the Company. While you may make copies of your offers (and related documents) for services booked through our Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, software, products, or services obtained from or through this Website. Additionally, you agree not to:

1.       make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;

2.       access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;

3.       violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;

4.       take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

5.       "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization, or try to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by us in connection with the Site and/or the services.

In case that your booking shows signs of fraud, abuse or suspicious activity, we may cancel any bookings associated with you. If you have conducted any fraudulent activity, we reserve the right to take any necessary legal action and you may be liable for our possible monetary losses, including litigation costs and damages.

 

User accounts

You need to create an account and provide information about yourself in order to use some of the features on the Website. You are responsible for maintaining the confidentiality of your account password and login credentials. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account.

You may not impersonate someone else (e.g., adopt the identity of a celebrity), create an account for anyone other than yourself, provide an email address other than your own.

We reserve the right to close your account at any time for any or no reason.

We may terminate or suspend your account or ability to use the Website, in whole or in part, at our sole discretion, for any or no reason, without liability of any kind. For example, we may terminate or suspend your account or ability to use the Website if you misuse the Website. Any such termination or suspension could prevent you from accessing your account, the Website, your Content, Website Content, or any other related information.

You may request to terminate your account at any time and discontinue to use the Website.

As a user of this website, you understand and agree that:

(1) neither Q-travels nor its affiliates will have any liability to you or others for any unauthorized transactions made using your password or account; and

(2) the unauthorized use of your password or account could cause you to incur liability to both Q-travels and other users.

 

Communications

When you use the Website, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically and agree that we may communicate back with you in a variety of ways you’ve initiated.

We will use direct communication via e-mail or phone related to the realization of online booking or sent inquiry.

Our notifications about new products, special offers and special occasions contain the link to unsubscribe from the mailing list. You may also ask our assistance to unsubscribe you from all e-mail communications by emailing your request to support@q-travels.com 

 

User Contribution

We do appreciate hearing from you, but please be aware that by submitting any content to us by e-mail, or otherwise, including any reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant us and the affiliated, co-branded and/or linked website partners through whom we provide service, a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; as well as to use the name that you submit in connection with such Submission.

You acknowledge that we may choose to provide attribution of your comments or reviews (for example, listing your name and domicile on a review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant us the right to pursue any person or entity that violates your or our rights in the Submissions by a breach of these Terms and Conditions. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. You also agree that we have no obligation to post your comments and we reserve the right in our sole discretion to determine which comments are published on the Website.

If you do not agree to these Terms and Conditions, please do not provide us with any Submissions.

 

Products and Booking Reservations

By making a reservation for a Product through the Website, you acknowledge that you accept the practices described in our Privacy policy and this Terms and Conditions. You further agree that you will use the booking functionality of this Website to make only legitimate reservations for you or others for whom you are legally authorized to act. Any false or fraudulent reservation is prohibited, and any user who attempts such a reservation may have services denied.

The Company provides transportation services, accommodations, tours, excursions and other travel experiences provided by other service providers/suppliers. If you book a reservation through the Website, you agree to use the services provided by our suppliers. Your interactions with our suppliers are at your own risk. The Company will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with our suppliers.

We recommend that you read our Cancellation, (pre)payment and no-show policy carefully, check all relevant Service details (price, room type, rates, availability, dates) thoroughly prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.

 

Modifying or Amending Your Booking

All requests for modifications and amendments to your reservation must be directed to the Company Customer service support@q-travels.com who will process the request, and not directly with the service provider. See the section “Cancellations and Refunds” below for additional information with respect to cancelling a booking.

Any changes to your reservation must be made by e-mail to our Customer service and any changes made directly to service providers will not be taken into account. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part.

 

Pricing & Inclusions/Exclusions

Prices listed on the Website are net prices including VAT unless stated differently on the Site or in the confirmation e-mail. Prices are per person, unless specified otherwise, like for accommodation - per unit/night.

Price quotations are subject to change without notice, until a booking has been confirmed.

Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food not specifically listed under “Price includes” on the product pages of the Website.

Please check all relevant Service details (price, rates, availability, dates) thoroughly prior to making your reservation.

Please note that all prices calculated are for your reservation only and are for the requested stay dates and for the number of people indicated, unless indicated otherwise.

Where applicable, all special offers and promotions shall be marked as such.

In the case of "on-request" reservation, which means that the requested service is not available through our online reservation system (Site) at the time of booking, your reservation request will be processed as soon as possible and we shall notify you about the final price. If we do not contact you at all within working 2 days, it means that there is a technical error for which we do not assume any responsibility. In any case, please do not hesitate to contact our Customer service for further information and verification.

 

Groups

If not differently indicated in the Site, prices are for FIT/individual, up to a maximum of 9 persons per booking. We will not tolerate misuse, such as dividing a group in more reservations. If we identify different bookings as part of a single group, we are entitled to cancel the booking or modify rates, penalties and terms of payment as per groups policy of each Supplier.

For any group (over 9 persons) or incentive request Partner is asked to send an e-mail to Q-travels support <support@q-travels.com>. A preliminary rooming list should reach the Company at the same time as a booking is confirmed. We should receive final rooming lists at the same time as the final payment or no later than 21 days before arrival unless stated otherwise in the specific offer.

 

Payment

PAYMENT SCHEDULE

Unless stated otherwise in the specific offer, you are required to pay 30% of the full amount within 24 hours (not counting Saturdays, Sundays or holidays) to make the reservation valid. The other 70% is required at least 21 days before arrival, unless specified otherwise in the specific offer.

If the arrival/service start is within 21 days in the moment of making a reservation, you will need to pay the full amount within 24 hours to make the reservation valid.

PAYMENT METHODS

Bank transfer

If you wish to pay for your reservation by bank transfer, you will need to pay the required amount within 24 hours from the moment of reservation confirmation or time you receive confirmation of availability from our operators. At the same time, you are obligated to send us the payment confirmation note. In contrary, Company is not obligated to carry out the service of the reservation. Company is not responsible for outstanding reservations of services caused by not receiving the payment confirmation within 24 hours (except for Saturdays, Sundays and holidays). All bank costs are to be paid by the Partner (when making the bank transfer payment put OUR on "Detail of charge"). All reservations not paid in full will not be considered valid.

The bank transfer is not available if the beginning of your stay is within 5 working days for payments from abroad, or 3 working days for payments by bank transfer within Switzerland. In these cases, the only payment method available is by credit/debit card.

When paying by bank transfer, the following information is required:

Receiver:

Q-TRAVELS G.m.b.H.

Gartenstrasse  4

6300 Zug, Switzerland

Bank:

Credit Suisse (Switzerland) Ltd.

Business Center

p.o. bOX 3370

CH-3001 Berne

EURO IBAN CH0804835112390702000  SWIFT CRESCHZZ80A

Subject: Offer number

 

Credit or debit card

We accept:

     Visa / Visa Electron – one-time payment

     MasterCard – one-time payment

     Maestro – one-time payment

     Diners Club/Discover – one-time payment

Under this agreement, the payment processing services for online payment are provided by Web Studio d.o.o. (WsPay Payment Gateway service) on behalf of the Company, which employs the newest security technologies, such as the Secure Socket Layer (SSL) security protocol with at least 128-bit encryption, as well as other technologies and security procedures designed to protect the privacy of your data. Confidential data from your credit card is sent directly to the authorization center online. Card numbers are not stored in our system.

Payment Gateway enables customer card authentication and billing without re-entering a customer card number, and is APPROVED by the card owner with the explicit confirmation of first payment executed in full FULL 3Dsecure mode. Maestro card tokenization is not possible.

In the event of credit card fraud or unauthorized use of your credit card by third parties, you should contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect an unauthorized or fraudulent booking was made via our Website, please contact us at support@q-travels.comimmediately.

Cancellations and Refunds

When you make a reservation for a Product through the Website, we collect your information and process your payment as described above under “Payment”.

Please note that you may be charged for your cancellation in accordance with our Cancellation (pre)payment and no-show policy or you will not be entitled to any repayment of any (pre)paid amount.

In case that in specific relevant reservation there is no different cancellation policy defined, cancellation policy is as follows:

Reservations cancelled thirty (30) days or more prior to the date of arrival will not incur a cancellation fee.

Reservations cancelled twenty-nine (29) to twenty-two (22) days prior to the date of arrival will incur a 30% charge.

Reservations cancelled twenty-one (21) to fifteen (15) days prior to the date of arrival will incur a 50% charge.

Reservations cancelled fourteen (14) to zero (0) days prior to the date of arrival will incur 100% charge.

In case we aren't able to process the payment 21 (twenty-one) days prior to the date of arrival, or immediately during the booking process when booking is made less than 21 days prior to arrival, the reservation will automatically be cancelled, and the down payment will be retained in accordance with the cancellation rules of this Article.

Failure to arrive at accommodation or Tourist Service venue/destination (no show) without prior cancellation will be treated as a late cancellation and will incur a full charge of 100% of the reservation cost.

If we cancel a confirmed booking made via our Site or via a relevant e-mail due to a case of force majeure, for which the Service or a part of the Service shall not be available, we will refund the collected fees for such booking to you within a commercially reasonable time, but no more than 30 days after the cancellation, and you will receive an email or other type of communication from our Website containing alternative services and other related information.

Vouchers

You will receive a personalized Company voucher (“Voucher”) for each tour, event or service booked by email.

You must provide the original, authentic Company Voucher to the appropriate service provider in order to redeem your accommodation, excursion, ticket, or package. Your reservation cannot be honored or redeemed without presenting a valid Company Voucher.

LIABILITY

THE COMPANY MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEB SITE FOR ANY PURPOSE AND THE INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY THE COMPANY.

THE WEBSITE, SERVICES, COLLECTIVE CONTENT AND REFERRAL PROGRAM ARE PROVIDED “AS IS”, "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, AND WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, QUIET ENJOYMENT FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY AND ALL WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED:

(I) AS TO THE OPERATION OF THE SITE, OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED THEREON;

(II) THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE;

(III) AS TO THE ACCURACY, RELIABILITY, OR CURRENCY OF ANY INFORMATION, CONTENT, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE SITE; OR

(IV) THAT THE SITE, ITS SERVERS, OR E-MAIL SENT FROM OR ON OUR BEHALF ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE THE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO THE SITE OR ANY RELATED SERVICES.

THAT MEANS THAT THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, THE COMPANY DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. ANY PRODUCT RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND COMPANY DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. THE COMPANY MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEB SITE AT ANY TIME.

YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT, MATERIAL, DATA OR SOFTWARE (INCLUDING ANY MOBILE CLIENT) FROM OR THROUGH THE SERVICE AND ANY PLATFORM APPLICATIONS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOUR MOBILE DEVICE OR COMPUTER SYSTEM, LOSS OF DATA OR OTHER HARM OF ANY KIND.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES AND EVENT SHALL WE OR OUR DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY OTHER THIRD PERSON FOR ANY DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE THE SITE, INCLUDING BUT NOT LIMITED TO RELIANCE BY A USER ON ANY INFORMATION OBTAINED FROM THE SITE OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM FORCE MAJEURE COMMUNICATIONS FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO OUR RECORDS, PROGRAMS, OR SERVICES. THE USER HEREBY ACKNOWLEDGES THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, AND SERVICES AVAILABLE THROUGH THE SITE.

THE CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES FOR THE COMPANY ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE COMPANY. THE COMPANY IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM.

THE COMPANY HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

You agree to defend and indemnify The Company and all of their respective officers, directors, employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:

1.       your breach of this Agreement or the documents referenced herein;

2.       your violation of any law, rule, regulation or guideline;

3.       your violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy;

4.       your use of this Website;

5.       your booking or use of any Products obtained through this Website; or

6.       your negligence or willful misconduct.

Passports, Visas and other travel documentation

It is the responsibility of the individual traveler to check passport, visa and health requirements and we accept no responsibility/disclaim any and all responsibility for any refusal of boarding, travel or entry into any destination or for any liabilities, losses, delays or expenses incurred through any irregularity in such documentation. If you have any queries regard to documentation and insurance requirements you must raise them with us well in advance of the trip commencing. Any information provided by us regard to travel documentation is given in good faith but without responsibility on our part.

As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to consulting your client.

We strongly recommend that you encourage your clients to purchase a comprehensive travel insurance policy prior to departure to protect their Product purchase. If your clients cancel the trip or significantly alter travel dates, their travel insurance policy may reimburse the cost of cancellation fees and related expenses.

 

Links to Third Party Sites

This Website may contain hyperlinks to websites operated by parties other than Q-travels. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. In some cases you may be asked by a third party site to link your profile on Q-travels to a profile on another third party site. Choosing to do so is purely optional, and the decision to allow this information to be linked can be disabled (with the third party site) at any time.

 

Copyright

We respect copyright law and expect our Users to do the same. It is our policy to terminate in appropriate circumstances any account of a member or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.

Unless stated otherwise, the software required for our services or available on or used by our Website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by us, our suppliers or providers.

You may use information from the Site for resale under the specified conditions. Except when permitted and in accordance with copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).

 

Jurisdiction and Governing Law

By visiting or using the Site and/or the Services, you agree that the laws of Switzerland, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and the Company or any of our affiliates. With respect to any disputes or claims (as set forth below), you agree not to commence or prosecute any action in connection therewith other than in the courts of Switzerland, and you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non convenient with respect to, venue and jurisdiction in the courts located in the Switzerland.

YOU AND THE COMPANY AGREE THAT, EXCEPT AS MAY OTHERWISE BE PROVIDED IN REGARD TO SPECIFIC SERVICES ON THE SITE IN ANY SPECIFIC TERMS APPLICABLE TO THOSE SERVICES, THE SOLE AND EXCLUSIVE FORUM AND REMEDY FOR ANY AND ALL DISPUTES AND CLAIMS RELATING IN ANY WAY TO OR ARISING OUT OF THESE TERMS AND CONDITIONS, THE SITE AND/OR THE SERVICE (INCLUDING YOUR VISIT TO OR USE OF THE SITE AND/OR THE SERVICES) SHALL BE THE COURTS IN SWITZERLAND.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NO CLAIM UNDER THESE TERMS AND CONDITIONS SHALL BE JOINED TO ANY OTHER ARBITRATION OR CLAIM, INCLUDING ANY ARBITRATION OR CLAIM INVOLVING ANY OTHER CURRENT OR FORMER USER OF THE SERVICES, AND NO CLASS PROCEEDINGS SHALL BE PERMITTED.

General

Unless otherwise specified, the terms such as "includes", "including", "e.g.,", "for example", and other similar terms are deemed to include the term "without limitation" immediately thereafter. Terms used in these Terms and Conditions with the initial letter(s) capitalized will have the meaning attributed to them in these Terms and Conditions.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Site or the Service that you share with us or provide us, are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of such information for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

These Terms and Conditions constitute the entire agreement between you and us regarding the use of the Site and/or the Services, superseding any prior agreements between you and us relating to your use of the Site or the Services. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision in that or any other instance. If any clause of these Terms and Conditions is held invalid, the remainder of this Terms and Condition shall continue in full force and effect. If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions or the validity and enforceability of such clause in any other jurisdiction. In any such event, you and the Company agree to substitute a valid and enforceable clause in the place of the invalid, unenforceable or prohibited clause in the spirit and to the effect of the latter.

Any rights not expressly granted herein are reserved.

This Terms and Condition shall become effective upon your acceptance of the Terms and Conditions by your use of the services and shall remain in effect in perpetuity unless terminated as per this Terms and Conditions.

Privacy policy

Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal data you give us. This document describes how we use and process your personal data. It also tells you how you can contact us if you have questions.

Q-travels.com offers tourist services through its own B2B websites. Q-travels.com may amend the Privacy policy from time to time so visits this page regularly to stay informed of the updates. If you disagree with this Privacy policy, you should discontinue using our services.

Which personal data does q-travels.com collect?

From visitors navigating around our website Q-travels.com we collect no personal data.

From visitors who decide to register on q-travels.com web site, for a registration, approving and activating an account we collect the following data:

  • Company name,
  • VAT Number,
  • address,
  • city,
  • country,
  • first name,
  • last name,
  • gender,
  • e-mail address,
  • phone number
  • username,
  • authorizations

From a registered agent who decides to send us an inquiry, either for a specific trip or to plan a custom trip for specific touristic service for their customer, to initiate the inquiry process we collect no personal data.

From a registered agent who decide to make a booking for specific client, for a specific service we ask for the bare minimum of personal data to generate the necessary vouchers. Details below. 

Privacy

Personal data we collect

We may collect for passengers the following data:

  • first name,
  • last name,
  • salutation
  • health information relevant to planned travel and travel insurances held,
  • any other information provided to us by or in relation to you which concern you as an individual.
  • details of the holiday, accommodation, travel, activity, rent a car, and other travel services booked or enquired about;
  • dates and times of travel;
  • price;
  • sensitive information such as health, medical, dietary, mobility, disability, or other requirements relevant to the service you are enquiring about or you contract with us.

Personal data you provide about passengers:

  • By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.

Correspondence, communications and messages, including between you and us, and between us and third parties, including relating to any booking or booking inquiry, or performance of any contract.

 

How does q-travels.com collect or generate your or passengers personal data?

·       By visiting and using our website you or your computer may provide personal data. This includes: information which is automatically provided by your browser to our servers; information record on our web servers about your interaction with our website and pages viewed; information we capture or place on your computer or generate using cookies or other technologies on our website, and information your input into forms and fields on our website.

·       Your personal data that you provide will include data you provide (or later amend), whether:

o   from correspondence with you;

o   verbally to our agents over the phone or chat on a website;

o   by filing in any field or form on a website;

o   by e-mail;

o   from documents you provide use with;

o   from updates to any information you provide to us from time to time.

·       This includes when you:

o   register or subscribe for any service,

o   make an inquiry or booking for a holiday or other travel services whether by phone, through our website, chat on a website or otherwise;

o   send us your comments or suggestions;

o   subscribe to any newsletter or other publication;

o   and request sales and advertising information, including brochures. 

Why does q-travels.com collect, use and share your or passengers personal data?

·       Reservations: First and foremost, we use passengers personal data to complete and administer your reservation details for tourist service you have booked.

·       Customer service: We provide international customer service, available daily as specified on our Website. Sharing your details with our customer service staff allows us to respond when you need us and responding to any questions you might have about your reservation.

·       Marketing activities: We also use your information for marketing activities, as permitted by law. For example:

o   If we believe that a particular offer may be of interest to you, we may decide to make contact with you by email, direct mailing, phone or text message – which method we choose depends on the contact information you’ve previously shared with us.

·       Other communications: There may be other situations when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

o   We may need to respond to your wishes and handle requests, you have made.

o   When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with q-travels.com.

o   We may also, send you material related to upcoming reservations or a summary of previous reservations you made through q-travels.com.

·       Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.

·       Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.

·       Improving our services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and the quality of our online travel services.

 

How does q-travels.com share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

·       The products you booked: In order to complete your reservation, we need to transfer relevant reservation details to the travel product provider you have booked at. This may include information such as your name, your contact details, your payment details, the names of guests traveling and any preferences you specified when making a booking. This information may also be used by q-travels.com or the travel product providers to give you personalized offers related to the reservation. If you have a query about your reservation, we may contact the accommodation provider and ask them to handle your request.

·       Q-travels.com support office: In order to support you during the reservation process and throughout guests stay, details may be shared with subsidiaries of the q-travels.com corporate family.

·       Third-party service providers: We may use service providers to process your personal data strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

·       Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

 

Data retention

We will retain your and guests personal data for only as long as it is necessary [R2] for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymize this data.

 

Legal basis for processing personal data

We will only collect and use your personal data if at least one of the following conditions applies:

• We have your consent;

Example: Newsletter

You give us permission to process your personal data when you register for newsletters.

• It is necessary for a contract with you or to take steps at your request prior to entering into a contract;

Example: To provide the products and services you request

We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.

• It is necessary for us to comply with a legal obligation;

Example: Sharing personal data with regulatory authorities

So that guests can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process guests personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.

• It is necessary to protect your or guests vital interests or those of another individual;

Example: In an emergency

Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.

• It is in the public interest or we have official authority;

Example: Security operations

We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.

• It is in our or a third party’s legitimate interests and these are not overridden by your interests or rights.

Example: To personalize your experience

We may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.

Where we need to process special categories of personal data, for example, health data for medical reasons, we will only do so if one or more additional conditions apply. For example, we have your explicit consent; it is necessary to protect the vital interests of you or another individual and you are physically or legally incapable of giving consent; it is necessary to establish, exercise or defend legal claims; it is necessary for reasons of substantial public interest.

 

Security

What security procedures does q-travels.com put in place to safeguard your personal data?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

We do not store your credit card data. The billing and form for entering such data is on the payment gateway provider. In the payment process, you will be redirected to that site solely for payment purposes, for security reasons.

 

Where we provide your personal data to a third party one of the following two circumstances will apply:

·       In some cases, your personal data may be held and otherwise processed by others on our behalf. We have not included the names of our service partners as these will change over time. We will remain responsible for what they do with your personal data, and your personal data will only be held and processed by them in accordance with our instructions and this privacy policy. The sharing of your data is necessary for the performance of any contract with you and for the efficient provision of our services.

·       In other cases, your personal data may need to be provided to them to be held and processed by them in their own right and on their own account. In such a case, they will have their own responsibility for your personal data, subject to their own privacy policy, and we will not be responsible for what they do with it following disclosure. This will only be done to perform the contract

We (or another person processing your personal data on our behalf) may transfer, store and otherwise process your personal data anywhere within the European Economic Area (“EEA”).

We will only send your personal data outside the EEA to parties with whom we have a contract. We ensure your personal data is protected and for those other organizations with whom we have contracts, we ensure that we have in place adequate safeguards in respect of such transfers outside the EEA.

We take appropriate technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction, including:

·       only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymized basis wherever possible;

·       using secure servers to store your information;

·       verifying the identity of any individual who requests access to information prior to granting them access to information

·       using Secure Sockets Layer (SSL) and Transport Layer Security (TLS) software or other similar encryption technologies to encrypt your personal transactions

Transmission of information over email is not secure, and if you submit any information to us over the internet, by email, you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by email.

For your own privacy protection, we encourage you to maintain anti-virus and other malware protection software on your computers and other devices, and to maintain your own measures to protect your personal data. Please do not include sensitive personal data in any emails you may send to us, including payment card information.

We also encourage you to be careful about who you give personal data to. We never contact you to ask you for sensitive personal data, such as payment card information, or sensitive personal data such as passport numbers or log-in details, and we will only ask you for such information through our website or by telephone in connection with a booking you are making or have made. Please let us know if you notice someone purports to contact you in our name. 

Contact

Who is responsible for the processing of personal data on the q-travels.com website and apps?

Q-travels GmbH controls the processing of personal data on its websites. Q-travels GmbH is a private limited liability company, incorporated under the laws of the Switzerland and has its offices at Gartenstrasse 4, 6300 Zug, Switzerland. If you have any suggestions or comments about this privacy notice, please send an email to support@q-travels.com.

 

Accessing and updating your personal data, and complaints

You have a right to ask for a copy of the personal data we hold about you, although you should be able to access online the personal data associated with your account or booking. You can write to us asking for a copy of other personal data, we hold about you.

Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge.

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know.

You can also ask for your personal data to be rectified or erased, to object to the processing of your personal data and, where technically feasible, to ask for personal data you provided to be transmitted to another organization.

We will update or erase your data unless we have to keep it for legitimate business or legal purposes.

You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the Data Protection Officer:

By email: dataprotection@q-travels.com

Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorized to make such a request or complaint when you contact us on behalf of someone else.

 

Last updated: 10. September 2020


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